TERMS & POLICIES
Please read these terms and policies carefully before purchasing any of our Products, Services, or Online Courses. By purchasing, you agree to fully comply with this agreement.
Support Policy
We have worked hard to make our products as easy to use as they are beautiful, and our support resources exist to help you get the most out of your purchase so you can launch your online presence quickly and confidently. We are here to talk to you like a friend, get back to you promptly, and provide answers to questions that are hard to find elsewhere.
Our support policy is in place to clearly outline what is and is not covered. We choose to offer this level of support because we know how valuable it is to have a helpful voice on the other end when you need it.
Scope of Support
Within 3 months of purchase, we can help you with:
Installing one of our website templates
Any of the template's features or settings
Platform updates and their impact on our templates
General bug fixes
We are unfortunately unable to help with:
Template customisations or modifications
General platform questions and support
Third party plugins
Issues arising from user modifications to the code, styling, or functionality
What Is Covered
Our support is in place to ensure you can get your template installed, configured, and working just like the demo site. We are here to resolve any issues with the installation process, getting functionalities to work as shown, or fixing bugs you may encounter.
Please note that all design decisions have been made intentionally. We ask that you use the template's features as intended, rather than modifying it to look or function differently. We cannot provide support for issues caused by changes to the template's code, styling, or functionality, whether made by you or a third party.
We do not offer support for third party plugins. Any issues should be raised directly with that plugin's author. All third party plugins should be disabled before submitting a support ticket.
We cannot provide support related to your hosting configuration. These issues must be raised with your hosting provider.
Our products are designed as DIY endeavours. A basic working knowledge of the relevant platform is required. Users requiring a greater level of support are encouraged to seek out a professional web developer.
Support Channels
Support must be requested through the proper channels. Please contact us by submitting a support ticket via our website. We are unable to reply to support requests sent through other channels such as social media or direct email.
Reasonable Use
Support is available for 3 months from the date of purchase. Each user is entitled to a reasonable amount of assistance per product purchased. Customers deemed to be misusing our support services will be notified and may have their support access suspended at our discretion.
Abusive or Disrespectful Conduct
We reserve the right to suspend support services without notice for any user who is abusive or disrespectful toward our team. We are an independent studio based in Malmö, Sweden, and we do not tolerate abusive conduct of any kind.
Reporting Bugs
Each template is rigorously tested before being made available for purchase. We strive to resolve any reported bugs as quickly as possible and include fixes in the next update.
Support Hours
We respond to support requests Monday to Friday within 48 hours. More technical issues may take longer to resolve.
Proof of Purchase
Proof of purchase may be requested if we have difficulty locating your order.
Please note: this support policy is subject to change without notice.
Refund Policy
Since our shop sells non tangible digital products that cannot be returned, exchanged, or have access revoked, we are unable to issue refunds after a purchase has been made. Please thoroughly review all demos, requirements, and product details before purchasing.
Terms of Use
This Agreement outlines how you may use our Products, Services, Online Courses, and Materials. The terms "we," "us," and "our" refer to Studio Stina. The term "Site" refers to our website. The terms "user," "you," and "your" refer to any purchaser or user of our products, materials, services, and online courses.
"Materials" refers to any downloadable content such as workbooks, checklists, and templates, as well as workshops, emails, community communications, or any other materials provided by us.
All text, information, graphics, design, layout, photos, images, documents, data, and intellectual property accessible on or offered through our Site are our property and are protected under Swedish intellectual property law. Reproduction is prohibited except as outlined in this Agreement.
Use and Consent
By purchasing, accessing, or using any of our Products, Services, Online Courses, and Materials, you agree to abide by the terms outlined in this Agreement.
All Products, Services, Online Courses, and Materials are intended solely for users who are 18 years of age or older. Any access by anyone under 18 is unauthorised and in violation of this Agreement.
Limited Licence from Us to You
By purchasing or enrolling in our Products, Services, or Online Courses, we grant you a non exclusive, revocable, non transferable licence for personal or personal business use only, limited to you as an individual. You may not share your login or protected access with another person or business. You may not use our Materials in a way that infringes on our rights or that we have not authorised.
You agree that you will not:
Copy, share, or steal our Products, Services, Online Courses, or Materials
Represent our Materials as your own or as created by you
Modify, reproduce, upload, sell, translate, or distribute our Materials in any form
Share or sell any part of our Products, Services, Online Courses, or Materials to any other person for personal or commercial use
Violate our intellectual property rights, including copyright and trademark rights
Engaging in prohibited use is considered theft. We retain the right to prosecute to the full extent of the law. Prohibited use may also give rise to civil claims for damages.
Your Licence to Us
By posting or submitting content through our Site or Communities (such as comments, photos, or videos), you grant Studio Stina a non-exclusive, irrevocable, perpetual, royalty-free, worldwide license to use that content in connection with our business. You will not be compensated for submitted content. You warrant that you own the rights to any content you submit.
Our Relationship to You
This Agreement does not create any agency, partnership, joint venture, or employer-employee relationship between you and Studio Stina.
Media Release
By participating in our Products, Services, or Online Courses, you consent to photographs, videos, or audio recordings that may be made and that may include your likeness or voice. We reserve the right to use these for marketing or promotional purposes without compensation to you.
Payments
We use a third party payment processor to handle all transactions. By purchasing, you represent that your payment information is accurate and that all charges will be honoured by your bank or card provider.
Instalment Payments
If you use an installment payment option for an Online Course, you authorize us to charge your payment method automatically. If a payment is missed, you have a 5 day grace period. Failure to pay may result in immediate and permanent loss of access. You remain responsible for the full course cost regardless of withdrawal.
Access to Products and Online Courses
Purchasing a product grants you lifetime access for the life of that product as it exists at the time of purchase. We reserve the right to discontinue products at any time, with 30 days notice and time to download your materials.
If we significantly upgrade or rework a product, you have not purchased the new version and we are under no obligation to provide it at a reduced price or free of charge.
Intellectual Property Rights
All content on our Site, including our name, logo, designs, text, and graphics, is solely owned by Studio Stina. Use of our Site does not grant you any right to use our logos or materials without prior written permission.
Collection and Security of Personal Information
We may collect personal information including your name, email address, phone number, and billing details. We will use our best efforts to keep this information safe and secure. However, due to the nature of the internet, we cannot ultimately guarantee the security of information transmitted to us. Submission of personal information is done at your own risk.
Assumption of Risk
You agree that you are voluntarily using our Products, Services, Online Courses, and Materials at your own risk. Our offerings are for informational and educational purposes only. No results are guaranteed, and you are solely responsible for your own decisions and outcomes.
Legal and Financial Disclaimer
We are not lawyers or financial advisors. Nothing provided through our Products, Services, or Online Courses constitutes legal or financial advice. Please consult your own qualified professionals for advice specific to your situation.
Earnings Disclaimer
We make no representations regarding future income or results of any kind. Results vary by individual and are not guaranteed. You are solely responsible for your own outcomes.
Testimonials Disclaimer
Testimonials reflect individual experiences and do not guarantee similar results for others. They are not necessarily representative of all users of our Products, Services, or Online Courses.
Access to Site
We aim to ensure our Site and products are available without interruption, but we cannot guarantee uninterrupted access. We will not be liable for damages resulting from temporary unavailability due to maintenance, updates, or technical issues.
Limitation of Liability
Under no circumstances shall Studio Stina be liable for direct, indirect, incidental, consequential, special, or punitive damages arising from your use of our Site, Products, Services, Online Courses, or Materials.
No Warranty
Our Site, Products, Services, Online Courses, and Materials are provided "as is" without warranties of any kind. We disclaim all express or implied warranties to the fullest extent permitted by law.
Errors and Omissions
We have made every effort to present accurate and up-to-date information. However, we cannot be held responsible for inaccuracies, as the nature of research and knowledge is constantly evolving.
Links to Other Websites
Links to third-party websites do not constitute endorsement of their content or services. We accept no responsibility for any loss or damage arising from your use of third-party websites.
Release of Claims
You hereby release Studio Stina from all claims arising from your use of our Products, Services, Online Courses, and Materials, including claims related to lost profits, personal injury, or any other loss.
Indemnification
You agree to indemnify and hold harmless Studio Stina, our partners, agents, employees, and affiliates from any claims, damages, or expenses arising from your use or misuse of our Products, Services, Online Courses, and Materials, or from your breach of this Agreement.
Lawful Purposes
You agree to use our Products, Services, Online Courses, and Materials lawfully and for legitimate, non commercial purposes only. We reserve the right to revoke access if you violate these Terms.
Privacy Policy
Our Privacy Policy forms part of this Agreement. By using our Site, you agree to its terms.
Termination
If you breach this Agreement, we reserve the right to terminate your access by email. All terms of this Agreement will continue to apply after termination.
Studio Stina Malmö, Sweden malin@studiostina.co
Last updated May 2026.